Getting Started

Logging In

Contact Patelco

If your issue is not listed here, send us a secure message.

  • Via the Mobile App: Sign in, select the Menu button and then select Message Center.
  • Via online banking: Sign in at patelco.org, select the MESSAGE CENTER on the left and then select Compose.

You can also call us. We’re open weekdays 7:30am – 7pm and Saturdays 9am – 2pm (PST).

Example of Security Question
Selection Screen

Example of security questions setup

Example of Question/Answer
Review and Save Screen

Saving your security questions

Example of Accounts Overview
(default view after logging in)

Accounts Overview Screen

Don’t Have a User ID?

Register for Online Banking

Want to use our Mobile App? Register for online banking and get your User ID. Registration is optimized for desktop computers, but works on most mobile devices too.

First Time Login

Getting started

When you install the new mobile app and go to login for the first time you will be asked to enter your user id followed by your password. Upon entering the correct user id and password combination successfully, you will be asked to setup three security questions which are used to verify your identity when logging in.

Security Questions

For each of the three questions you will be given a choice of several different selections and then be asked to provide an answer for your selection. Once you have completed all three you will be able to review and change your questions and answers. Simply tap on the red ‘Change’ link in the upper right of a question to change it.

Completing the First-Time login

When you are satisfied with your questions and answers just tap on the red ‘Save Changes’ button to complete the setup. You should then be redirected to your accounts overview screen. This is the first screen you will see whenever logging into the new app.

Forgot User ID or Password?

Common Issues

Common login issues can cause problems accessing your account. Before retrieving your User ID or resetting your password, check for these common issues.

Retrieve User ID or Reset Password

If you’ve checked the common login issues and still can’t log in, you may need to visit patelco.org/UserID or patelco.org/password.

Retrieving your User ID and resetting your password work best from your desktop computer, but you can also select the links below on your mobile device. If you’re still having trouble, call us at 800.358.8228.

Device Support & Requirements

Requirements

To ensure the best experience, make sure your device is optimized for Patelco Mobile App. If your device doesn’t meet the requirements below, the Mobile App may not work on your device.

  • Have a Patelco account
  • Be registered for Online Banking at banking.patelco.org
  • An Android or Apple device running a recent operating system
  • At least 100MB of free space (recommended: 500MB or more)
  • Active and reliable internet connection via cellular connection or WiFi

Additional Functions

To use all available features of the Patelco Mobile App, there are additional requirements:

  • iOS device for Touch ID (fingerprint login for Android devices coming soon)
  • Bill Pay registration via desktop-based online banking to use Bill Pay in the Mobile App
  • Camera to use Anywhere Deposit
  • Account in good standing to use Anywhere Deposit

Access for Unsupported Devices

If you are using an unsupported device such as a Blackberry (non-Android) or Windows phone, our Mobile App won’t work. You can still access most Mobile App features by going to mobile.patelco.org on your device’s browser.

Updating the App

App Won’t Update?

If you see an update for the Patelco Mobile App in your device’s official app store and your app won’t update, then you may need to uninstall the Mobile App and then reinstall it.

Certain features (like Quick Login) may have to be enabled again after reinstalling the Mobile App.

Installing the App

Trouble Installing the App?

If the Patelco Mobile App appears in your device’s official app store but won’t install, check out the troubleshooting checklist below to resolve the most common problems.


Troubleshooting Checklist

  • Device Does Not Meet Requirements
    Your device may not meet the minimum requirements. Make sure that your device is running a recent iOS or Android operating system. Blackberry, Windows phone and other systems are not supported. For these devices, use our web-based mobile banking site mobile.patelco.org.
  • Not Enough Free Space
    Make sure that you have at least 100MB free space on your device. We recommend having at least 500MB.
  • Using a Third-Party App Store
    The Patelco Mobile App should be installed only from your device’s official app store. Third party app stores may not work for installation and, moreover, are unsafe.

For more information please check out device support.

Quick Login

With Quick Login, you can log in using your fingerprint (Touch ID-enabled iPhones and iPads) or a 4-digit PIN (other mobile devices).

Setting Up Quick Login

You’ll need to set up Quick Login before you use it for the first time. After updating or reinstalling the app, you may need to set it up again – we require this to ensure your account’s safety. If you set up Quick Login on your Touch ID-enabled iPhone or iPad, anyone whose fingerprint is registered on your device will be able to log in to the Patelco Mobile App.

  1. Open the Patelco Mobile App.
  2. Enter your User ID and tap Continue.
  3. When prompted, type your password.
  4. Tap to select the Enable Quick Login box.
  5. Tap Enter your new PIN and type in a 4-digit PIN.
  6. When prompted, re-type your chosen PIN.
  7. Choose a name for your device (this name must be unique from any other device using the Mobile App).
  8. You’re done! Quick Login is now enabled.

Frequently Asked Questions

I can’t find “Enable Quick Login” in the Mobile App.

If you can’t see “Enable Quick Login” on the second screen, you probably have an older version of our Mobile App. Visit your device’s app store and download the latest version. Just search for “Patelco” and look for the swirl icon.

What device do I need for Quick Login?

You can use Quick Login with your Android device (version 4.3 or higher), iPhone, or iPad. If you have a Touch ID-enabled iPhone or iPad, you can use your fingerprint for login.

Can I use my fingerprint to log in?

Yes, if you have a Touch ID-enabled iPhone or iPad, Quick Login will automatically use Touch ID. Fingerprint login is not supported on Android devices right now.

Will Quick Login automatically enable fingerprint login?

Yes, if you have a Touch ID-enabled iPhone or iPad, Quick Login will automatically turn on fingerprint login.

Is using a PIN secure?

Yes, the PIN you set up as part of Quick Login is secure. This PIN will only work on the mobile device you set up. If you want to use Quick Login on a different mobile device, you will have to set up Quick Login on that new device.

(If you have a Touch ID-enabled iPhone or iPad, your device will ask for your fingerprint instead of your PIN.)

Does the PIN replace my password?

No. Although the Mobile App will ask for your PIN instead of your password, this PIN will only work on mobile devices with Quick Login enabled. If you log in to Online Banking via a desktop computer, use your password as normal.

(If you have a Touch ID-enabled iPhone or iPad, your device will ask for your fingerprint instead of your PIN.)

Will the PIN I set up for Quick Login work on my computer for Online Banking login?

No, the PIN only works for Quick Login-enabled mobile devices. If you log in to Online Banking via a desktop computer, use your password as normal.

How do I turn off Quick Login?

Give us a call at 800.358.8228 and we can turn off Quick Login if you’ve already set it up.

If Touch ID is enabled on my iPhone or iPad, who can log in to the Patelco app?

Anyone whose fingerprint is registered to your Touch ID-enabled device can log in to the Patelco app. Don’t want this? If you’ve already set up Quick Login, give us a call at 800.358.8228 and we can turn off Quick Login.

If you haven’t set up Quick Login, Touch ID is not enabled.

Will Quick Login remember my password?

Quick Login allows you to login without entering your password. You’ll have to enter your PIN each time you open the Mobile App. Or, if you have a Touch-ID enabled iPhone or iPad, you can use your fingerprint instead.

And if you log in to Online Banking via a desktop computer, use your password as normal.

What if I forget my PIN?

The Mobile App gives you five attempts to log in using your PIN. If you put in five incorrect entries, you’ll have to enter your regular password to access the Mobile App. You’ll be able to set up a new PIN after entering your password.

Common Login Issues

  • Your User ID and password are case-sensitive – make sure you’re typing in the correct case.
  • Make sure your device hasn’t added unwanted capitalization, such as automatically capitalizing a letter that shouldn’t be capitalized.
  • If you have any special characters in your User ID or password, make sure your device is not adding a space after them. For example, “Example.Me” might be autocorrected to “Example. Me” (note the space after the period).
  • Make sure that you have a strong wifi or wireless signal. A poor signal can not only prevent login but can cause poor app performance as well.

Having Trouble Logging in?

Security Questions

Security questions have been implemented in our new mobile app in order to enhance your security. These questions and answers are setup when you login to the new app for the first time and may be randomly asked in order to verify your identity.

By checking the ‘Remember Me’ checkbox, the app will remember you on that device and will not prompt you for a security question. You will still need to enter your user id and password however. If you forgot answers to your security questions or don’t recognize the security questions please give us a call for personal assistance.

Having Trouble Logging in?

Security Questions

Security questions have been implemented in our new mobile app in order to enhance your security. These questions and answers are setup when you login to the new app for the first time and may be randomly asked in order to verify your identity.

By checking the ‘Remember Me’ checkbox, the app will remember you on that device and will not prompt you for a security question. You will still need to enter your user id and password however. If you forgot answers to your security questions or don’t recognize the security questions please give us a call for personal assistance.

Account Lockout

To protect your account’s security, our system will automatically lock out an account after five failed login attempts. (A failed attempt occurs when an incorrect User ID and password combination is submitted.)

If your account has been locked out, email or call us for help.

Connection Errors

Receiving a Connection Error?

If you’re receiving a connection error message, it is likely because the Mobile App did not download properly during the original installation. Please clear your data as shown below, and then re-install the app. (Reinstall from your device’s official app store only.)

iOS 8 and above

  1. Tap Settings > General > Usage
  2. Under “Manage Storage” locate the Patelco app
  3. Delete the app
  4. Tap Settings > Safari
  5. Tap Clear History and Website Data
  6. Re-install the app

iOS 7 and lower

  1. Tap Settings > General > Usage
  2. Under “Storage” locate the Patelco app
  3. Delete the app
  4. Tap Settings > Safari
  5. Tap Clear History
  6. Tap Clear Cookies and Data
  7. Tap Advanced > Website Data
  8. Find the entry for alkamitech.com
  9. Slide and delete
  10. Re-install the app

Android

  1. Tap Settings > Application Manager (on some devices it will be Settings > Apps)
  2. Locate the Patelco app
  3. Tap on Clear Data
  4. Tap on Clear Cache
  5. Tap Uninstall > Ok
  6. Re-install the app